Terms of Service

🐾 Terms & Conditions

Welcome to Habibi Pets Store! These Terms & Conditions (“T&Cs”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these T&Cs in accordance with UAE laws and regulations.

1. General Information

  • This website is operated by Habibi Pets Store, registered in the United Arab Emirates.

  • Throughout these Terms, the terms “we”, “our”, and “us” refer to Habibi Pets Store.

  • By visiting our site and purchasing from us, you agree to these Terms.

2. Eligibility

  • You must be at least 18 years old to make a purchase.

  • By placing an order, you confirm that all details provided are true, accurate, and complete.

3. Products & Availability

  • We make every effort to display product descriptions and images accurately. However, we do not guarantee that your device’s display will reflect the exact product colors.

  • All products are subject to availability. If an item is out of stock, we reserve the right to cancel your order and issue a refund.

  • Certain products (e.g., food, supplements) may have expiry dates. Customers are advised to check these upon delivery.

4. Pricing & Payment

  • All prices are listed in UAE Dirhams (AED) and include applicable VAT, unless stated otherwise.

  • We accept online payments via secure gateways (Visa, Mastercard, etc.).

  • We reserve the right to update product prices at any time, but confirmed orders will not be affected.

5. Orders & Delivery

  • Once your order is placed, you will receive an order confirmation email.

  • Delivery timelines: 1–2 working days within the UAE].

  • Delivery fees (if any) will be displayed at checkout.

  • We are not responsible for delays caused by circumstances outside our control (e.g., courier delays, customs).

6. Returns, Refunds & Cancellations

Our Refund & Return Policy (available [here/link]) is part of these Terms. In line with UAE Consumer Protection Law:

  • Customers are entitled to a refund or replacement if goods are defective, damaged, or not as described.

  • Refunds will be processed to the original payment method within 10–14 business days after approval.

  • Orders may be cancelled before shipment. Once shipped, they are subject to our Return Policy.

7. Use of Website

You agree not to:

  • Misuse the website or interfere with its functionality.

  • Use the website for fraudulent or unlawful purposes.

  • Reproduce, copy, or exploit any part of the website without written permission.

8. Intellectual Property

  • All website content, including text, images, logos, and graphics, are the property of Habibi Pets Store and protected under UAE copyright and trademark laws.

  • You may not use our intellectual property without prior written consent.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • All products are sold for domestic pet use only. We make no guarantees regarding suitability beyond intended use.

  • Customers are responsible for ensuring products are suitable for their pets’ needs.

10. Privacy & Data Protection

  • We respect your privacy and handle your personal data in line with UAE data protection regulations.

  • By using our website, you consent to the collection, storage, and processing of your personal information for order fulfillment and customer service.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the United Arab Emirates.

  • Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

12. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Updates will be effective once posted on our website. Continued use of our website after changes constitutes acceptance.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:
📧 habibipetsstore@gmail.com
📞 +971585265099